Alert Media Case Study

Carlton Senior Living Uses Mass Communication Software for More than Just Emergencies

Carlton Senior Living has been providing seniors and their families with superior quality of service and an impeccable lifestyle of retirement living in the greater Northern California area since 1985.

With eleven communities in the area all offering a variety of support and social opportunities for their residents to not only live the retirement lives that they have always imagined; but to live well!

Carlton Senior Living values a transparent culture with family involvement; so they decided to partner with AlertMedia to improve communication both internally and with families and their loved ones.

The Challenge

Carlton Senior Living originally faced several unique challenges with their communication needs:

  • How to communicate to over 1,300 people across multiple locations in California as quickly as possible in the event of an emergency
  • How to gather nursing staff feedback –from the “eyes and ears” of the organization
  • How to manage unexpected changes in staff scheduling at any given moment

The Solution

With AlertMedia, Carlton Senior Living has found a trusted mass communications partner allowing for “On Demand” communication with prompt and timely delivery across all of their senior living facilities.

Right Audience, Right Time

Initially, AlertMedia helped Carlton to implement the intuitive system to send both staff and residents notifications of critical events that could impact the facility and its residents. The administrative staff sends most of their messages to landlines within residents’ rooms that have an audio notification readily available. These types of emergency situations can be a matter of life and death and it is imperative that staff is able to communicate with the right audience at the right time within a matter of seconds.

Creative Solutions and possibilities

Since implementing AlertMedia, Carlton Senior Living has been able to:

  • Improve the overall health of their residents and shorten the recovery timeframe from illnesses by communicating through AlertMedia with preventative messaging of potential illnesses with courtesy requests to limit outside visitation in such instances
  • Enhance communication with their staff, residents and their families
  • Improve attendance and increase resident participation in social gatherings and events via AlertMedia communication channels
  • Efficiently manage staffing via automated communications through AlertMedia for employee shifts and attendance

After setting up AlertMedia’s platform, Carlton Senior Living began to notice other types of ways to use the system. One of their most time-consuming tasks was organizing nurse and staff schedules. What once was a daunting task; manually distributing schedules and filling last-minute call offs has become much easier to do with AlertMedia’s software in place. Now they can communicate to all staff through multiple channels and send out requests to fill shift vacancies when necessary.

Another important audience for Carlton Senior Living is the families of their residents. By operating with transparency and open communication with the families Carlton has been able to build trust in keeping all family members aware of their loved ones and their activities.

Overall participation in social events and activities at the facility has increased. Carlton has received tremendous feedback from the families stating that they feel more engaged and involved in their loved ones lives by receiving such notifications.

“We were looking for a simple and easy-to-use system that communicated with all of our various audiences across multiple channels, and found AlertMedia checked all of those boxes. We have also been impressed with the level of customer service we’ve received from implementation to expanding our usage across the organization.” – Tuan Nguyen, CIO

About AlertMedia

As the fastest-growing, emergency mass communications and monitoring company, AlertMedia helps some of the world’s largest organizations securely and effectively monitor threats, streamline notifications, and improve employee safety. The company’s cloud-based platform delivers communications that protect organizations, improve operations, and mitigate loss from anywhere, at any time, using any device. For more information, please visit alertmedia.com.

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