Frequently asked Questions About Senior Living

What is assisted living?

Assisted living is a combination of housing, personalized support services, health care and activities for seniors who seek help with the elements of daily living. Carlton Senior Living communities provide individualized assistance to help residents maintain their independence while living in private apartments and enjoying delicious, cooked-from-scratch restaurant-style meals. Our residents also enjoy a wide range of activities designed to address their specific needs, desires, and abilities.

What amenities are offered at Carlton’s communities?

Each Carlton Senior Living community provides a wide array of services and amenities including attractive apartments with safety features, delicious meals, housekeeping, laundry, transportation, and a variety of recreation and entertainment programs. Amenities vary from community to community, so please see our Locations page for more information, or ask one of our retirement counselors about the amenities offered at specific communities.

What kind of dining do you offer?

Carlton Senior Living offers a deliciously memorable dining experience featuring an ever-changing menu of healthy, made-from-scratch dishes. Our communities offer restaurant-style dining with friendly servers who deliver your food directly to your table; many also offer an all-day dining experience. Our culinary department prides itself on providing quality service along with a variety of appetizing choices that meet each resident’s specific dietary needs.

How much does living in an assisted living community cost?

Our retirement communities vary in cost, depending on their location, the size of apartment and what amenities and services residents choose. Generally, the cost is less than nursing home care or home health services. We’re happy to discuss financial options with you when you contact one of Carlton Senior Living’s retirement counselors.

Is there a buy-in fee, and do I have to sign a lease?

Carlton Senior Living communities do not require a buy-in, or a long-term lease. Residents simply sign a month-to-month rental agreement.

What benefits are available for veterans, their spouses or widows?

The Veterans Administration (VA) Aid and Attendance Pension is a tax-free pension benefit available to qualified veterans and their surviving spouses that provides a direct monthly pension to help defray the cost of assisted living care. Carlton Senior Living helps veterans and their surviving spouses in navigating the complicated process of applying for their Aid and Attendance benefits. We work with qualified agencies that understand the VA system and can guide recipients through the entire process. For more information on Veterans benefits, please contact one of our retirement counselors, and visit Veteranaid.org.

How do I select a community that is right for me?

Choosing the right senior community is not something to be taken lightly. Before making a decision, tour the communities you’re considering to meet the staff and see how they operate. Consider the community’s physical appearance and be sure it is clean and free of odors. Look for a place that offers quality care, along with experienced management and friendly staff.

At Carlton Senior Living, we take pride in our track record of providing exceptional service. In 2008, the Assisted Living Federation of America (now called Argentum) selected Carlton Senior Living for a nationwide “Best of the Best” award, which recognizes the most innovative and effective business practices in the senior living industry. Carlton has received “Best of the Best” awards for its diabetes management program, its balance fitness and mobility assistance and its advanced caregiver training.

How can I reserve an apartment?

Contact any of our Carlton communities and one of our senior living consultants will gladly walk you through the reservation and fully refundable deposit process. You are also welcome to tour any of our senior housing communities, seven days a week.

What services do you offer for those with Alzheimer’s or memory loss?

Many of the Carlton Senior Living communities offer memory care services for residents living with Alzheimer’s and other memory-related impairments. We offer specialized neighborhoods within our assisted living communities for memory care patients, with added safety and security features as well as state-of-the-art sensory integration and therapeutic treatment tools.

What is respite care, and is it offered at Carlton’s communities?

Yes, Carlton Senior Living communities do offer respite care. Respite programs allow seniors to schedule short-term stays in assisted living for a variety of reasons. Some seniors may need additional care after a hospital stay. Families may need a temporary break from the responsibilities of caring for their elderly loved ones. Respite care can also serve as a “trial run” for a longer-term transition to senior community living. Carlton’s Respite Resort Stay program offers all the amenities, services and resident-care programs you’ve come to expect from us, and can be tailored to suit each guest’s specific needs. In the event of a family emergency or other urgent need, we can handle your respite request – from inquiry to move-in – in as little as six hours.

What personal care services are available to residents?

Our trained and professional staff is available on site 24 hours a day to provide help with all the activities of daily living. This may include assistance with bathing, medication, dressing, grooming, escorting and moving residents throughout the community.

Can someone help me take my medications?

Many residents choose to move into Carlton Senior Living communities because they can no longer manage their medications on their own. During our personalized patient assessment process, we determine whether residents are able to self-administer their medication. If not, a medication management plan will be developed.

Can you prevent residents from falling?

Unfortunately not. A heightened risk of falls is an inevitable consequence of the aging process, and no retirement community, or even nursing home, can entirely prevent residents from falling. At Carlton Senior Living, however, we’ve taken a proactive approach and developed an award-winning Fall Awareness Program. It starts with a risk assessment for each of our residents, and analyzes their medications and any history of falls. Next, we develop an individualized fall-prevention action plan for each resident, including personal goals and strategies for achieving them. Finally, we regularly examine each Carlton Senior Living community for any environmental hazards that need to be eliminated or reduced.

Are housekeeping and laundry services available?

Our standard inclusive rates include weekly housekeeping and personal laundry services. Facilities are also available on site for residents who elect to do their own laundry.

What social and recreational activities do you have available?

Our Personal Expressions staff provides a wide range of social, recreational, cultural, and physical activities at each of the Carlton Senior Living communities. Events are planned for varying interests and ability levels, while regular outings are scheduled for shopping, dining, visits to local attractions, and other social activities. Entertainment and education opportunities are scheduled throughout the month along with family brunches and an annual barbeque. Please request an activity calendar to learn more about the wide range of offerings.

Are residents allowed to have pets?

Yes, pets are allowed! At Carlton Senior Living we appreciate the close connection many people have with their pets. Our retirement counselors are eager to learn about your specific needs and will be happy to discuss the personalized options and services available to residents with pets.

Where are your communities located?

Carlton Senior Living is proud to operate a network of 11 independent and assisted living communities, including several specialized memory care programs, throughout the San Francisco Bay and Sacramento areas. Carlton communities are currently operating in Concord, Davis, Elk Grove, Fremont, Pleasant Hill, Sacramento, San Jose and San Leandro.