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Frequently Asked Questions (FAQs)

  • What is Carlton's Satisfaction Guarantee?

    At Carlton, we go above and beyond to ensure that our residents and their families feel right at home. We are so confident that you will love living at Carlton that we offer a 90-day satisfaction guarantee. If for any reason you don’t feel like it’s the right fit, we will refund 100% of your rent. Your peace of mind is our top priority. Request a call or schedule a visit to learn more.

  • Senior living, assisted living, nursing homes: What’s the difference?

    Senior living often evokes certain assumptions, and often misconceptions. But you may be surprised to learn the truth. Read this article to learn more: Senior Living, Assisted Living, Nursing Homes: What’s the Difference?

  • What care services are available to residents?

    Our team of highly trained care partners provides exceptional care that is tailored to the individual needs of each resident. We offer a comprehensive range of services, including assistance with daily activities such as dressing and bathing, continence care, medication management, escorts, and more. Our nursing staff is available to assist with a variety of needs, including blood pressure checks, insulin injections, and more. Learn more about our unique culture of caring.

  • Does Carlton accept insurance?

    We are unable to accept forms of insurance such as Medicare, Medi-Cal, and Medicaid for payment. However, our community offers assistance with filling out forms for your Long-Term Care Insurance. Assistance is available for initial filing and regular monthly filing.

  • Do you offer a Veteran Assistance Program?

    A Veteran Assistance Program is offered directly through the VA. To see if you qualify for VA Aid and Attendance Benefits or to learn more, please visit VA.gov.

  • Does Carlton offer short-term respite stays?

    Short-term respite and recuperative stays are available. Please contact our friendly sales team for specific information on availability and pricing.

  • Does Carlton offer hospice or palliative care?

    We partner with hospice and palliative care providers with a focus on care, comfort, compassion, and quality of life.

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