Your Satisfaction Guaranteed

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An elderly man in a plaid shirt and glasses laughs with a Carlton team member in a black and white outfit while reviewing a document together, sitting at a table with Carlton-branded mugs.
An elderly man in a plaid shirt and glasses laughs with a Carlton team member in a black and white outfit while reviewing a document together, sitting at a table with Carlton-branded mugs.

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Frequently Asked Questions (FAQs)

  • What is Carlton's Satisfaction Guarantee?

    At Carlton, we understand that choosing the best senior living community is a meaningful decision. That’s why we proudly offer our 90-Day 100% Satisfaction Guarantee—providing reassurance and confidence to residents as they settle in and experience the warmth, hospitality, and vibrant lifestyle that make Carlton feel so special.

    If for any reason you don’t feel Carlton is the right fit, we’ll refund 100% of your rent—because your peace of mind is our top priority.

    Schedule a Tour

  • Does Carlton offer short-term respite stays?

    Experience a fully inclusive short-term respite or recuperative stay of 30 days or more, complete with a beautifully furnished apartment, personalized care, restaurant-style dining, engaging activities, and access to the amenities and services our residents enjoy every day.

    Plan Your Stay

  • Senior living, assisted living, nursing homes: What’s the difference?

    Senior living often evokes certain assumptions, and often misconceptions. But you may be surprised to learn the truth. Read this article to learn more: Senior Living, Assisted Living, Nursing Homes: What’s the Difference?

  • What care services are available to residents?

    Our team of highly trained care partners provides exceptional care that is tailored to the individual needs of each resident. We offer a comprehensive range of services, including assistance with daily activities such as dressing and bathing, continence care, medication management, escorts, and more. Our nursing staff is available to assist with a variety of needs, including blood pressure checks, insulin injections, and more. Learn more about our unique culture of caring.

  • Does Carlton accept insurance?

    We are unable to accept forms of insurance such as Medicare, Medi-Cal, and Medicaid for payment. However, our community offers assistance with filling out forms for your Long-Term Care Insurance. Assistance is available for initial filing and regular monthly filing.

  • Do you offer a Veteran Assistance Program?

    A Veteran Assistance Program is offered directly through the VA. To see if you qualify for VA Aid and Attendance Benefits or to learn more, please visit VA.gov.

  • Does Carlton offer hospice or palliative care?

    We partner with hospice and palliative care providers with a focus on care, comfort, compassion, and quality of life.

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