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Carlton Senior Living Blog | August 16, 2016 | By Jonita Dixon

What You Should Know About The Ombudsman

happy-senior-couple-walkingChances are that you have heard of the ombudsman before – but you probably have no idea what the ombudsman can do for you. The word itself means “citizen representative.” The ombudsman is in place to investigate and resolve complaints from private citizens against government agencies or officials.

The LTC (long-term care) programs are available to any senior living in an adult care facility in the United States, whether it be a board care home, assisted living facility, or a nursing home. You can always rely on your local ombudsman to hear your issues. Best of all, the information and advice that you receive here is both confidential and free of charge. Especially because we want our aging loved ones well cared for, it is important that these facilities be held accountable.

In order to ensure that your loved one receives proper care, no concern is too large or too small for your local ombudsman. Your local ombudsman is on your side if you need to address issues with senior facility staff members. They can offer assistance in a wide variety of ways.

Some Concerns Your Ombudsman Can Help With

These are just a few of the issues that your local ombudsman is able to help you with. Of course you are not limited to these concerns:

  • Inappropriate use of restraints (physical restraint, anti-psychotic drugs, or overuse of sedatives)
  • Improper administration of medication
  • Discrimination
  • Suspected abuse
  • Understaffed caregivers
  • Violation of residents rights
  • Improper transfer or discharge from facility
  • Lack of respect from staff
  • Financial issues with facility
  • Unanswered requests for assistance
  • Poor quality of care
  • Unreasonable detention to room
  • Quality of life (including room and board and physical issues)

Of course it is always good to take up potential issues or violations with the facility’s directors first. If you have a concern, it is a good idea to schedule a face-to-face meeting with the director of your local facility or schedule a conference call.

If the staff members at your local facility are not addressing your issues in a timely manner or if you find that a violation continues to occur even after you have been promised resolution, it is a good idea to call your local ombudsman.

If you want to avoid issues like this altogether, find a trusted chain of residential living facilities that are going to offer you and your loved one peace of mind. The options found at www.carltonseniorliving.com come highly recommended.